Return processing

Returns and exchanges are a headache for many e-commerce companies. When the goods arrive at the buyer's hands, they may unpack and try them on. After returning the goods, the warehouse requires strict quality inspection and repair of the products, such as stains, holes, threads, creases, etc. on the clothes. The return rate of products in some categories is extremely high, such as clothing, where the return rate is around 50%-60%

Product introduction

Returns and exchanges are a headache for many e-commerce companies. When the goods arrive at the buyer's hands, they may unpack and try them on. After returning the goods, strict quality inspection and repair of the products are required at the warehouse, such as stains, holes, threads, creases, etc. on the clothes. The return rate of products in some categories is extremely high. For example, the return rate of clothing products is around 50%-60%, and as high as 80% or more. This not only increases the return shipping and processing costs of merchants, but also increases the daily workload and manpower allocation.

All returns must be fed back to customer service in a timely manner to facilitate timely refunds to buyers, and at the same time, ensure rapid restocking of shelves. Regarding the above return and exchange issues, let’s take a look at how Baoshi Fulfillment solves them.

Baoshi Return Processing Video

Baoshi Fulfillment Return Processing Process

All returns must be signed by Baoshi Express to confirm whether the return has gone through the channel (if it is not received, the merchant will notify the consumer to urge the express delivery). The return team goes to the channel machine every day and operates the return under the camera:

(1) Unpack, check product quality and take photos

(2) Information entry was return management system

(3) The merchant downloads the information and pushes it into the warehouse, and the warehouse stores the returned goods and puts them on the shelves.

Baoshi Fulfillment return operation area

Return the package to the warehouse if it is:

(1) Normal product, if there is no problem with the quality, it can be put on the shelves

(2) Products with small defects can be purchased through Baoshi FulfillmentDefective product repair service, revitalize inventory and improve inventory turnover rate

(3) Defective products, wait for the merchant to notify how to deal with them (one type is returned to the manufacturer; one type is returned to the attribute warehouse, such as: defective product warehouse)

Cooperation cases