Customer profile
The customer is an enterprise specializing in the research and development and production of formula foods for special medical purposes, nutritional supplements and functional foods, serving the perioperative population, tumor patients, special children and other groups. Starting from 2023, we will establish cooperation with Baoshi Supply Chain to jointly address its multiple challenges in warehouse management and order fulfillment.
Business pain points
Warehousing environment requirements are high: Some products require constant temperature and humidity storage, and traditional storage temperature and humidity fluctuate greatly, which can easily lead to product quality changes. Validity period and batch management are difficult: Manual management is prone to incorrect shipments, a backlog of products near the expiry date, and lacks a systematic early warning mechanism. Insufficient inventory visualization: Consumables are difficult to track and are not partitioned with defective products, which affects the delivery accuracy. High delivery time pressure: Orders surged during the big promotion period, and the original 48-hour delivery time was unable to meet demand. Packaging and damage issues: The packaging scheme is single, lacks standardized processes, and the product damage rate is high. After-sales processing efficiency is low: Return inspection is slow, authenticity is difficult to distinguish, and the refund process lags behind. Secondary processing support is weak: There is no special area and process to support customized needs such as gift box assembly and labeling.
Baoshi solution
We provide this brand withFull-link customized warehousing and delivery services, core measures include:
Warehousing environment upgrade
Divide the normal temperature zone and the constant temperature zone (15-20°C), and configure the temperature and humidity monitoring and real-time warning system.
Refined management and control of validity period batches
Physical isolation of "one product, one validity period" is implemented, and the system automatically warns and freezes the inventory near the validity period.
Intelligent system support
Deploy MMS warehouse management system to realize automatic order distribution, real-time inventory update, and full video traceability.
Standardized packaging and delivery process
Formulate differentiated packaging plans by channel and product, focus on product partition packaging, and install protection on vulnerable items.
The To C end gives priority to SF Express shipments, and the To B end is processed according to platform specifications, and supports box list printing and group delivery.
Exclusive service team
Set up a To C/To B special team to flexibly deploy manpower during the promotion period to ensure timely processing of orders.
After-sales and value-added services
A professional quality inspection team is deployed to complete inspection and refund processing within 4 hours of return.
Support secondary processing services such as gift box assembly, labeling, and box changing.
Implementation results
Through 3 months of trial operation and continuous optimization, the brand achieved significant improvements in various operational indicators:
Operational efficiency has grown by leaps and bounds
The average daily order processing capacity has increased from 30-50 orders to 200-300 orders, an increase of nearly 7 times; the average delivery time has been shortened from 48 hours to 18 hours.
Service quality and customer satisfaction are significantly improved
The store score increased from 4.6 points to 5.0 points; the logistics circulation timeliness increased by 50%, achieving next-day delivery in Jiangsu, Zhejiang and Shanghai.
Supply chain losses and risks are significantly reduced
The commodity damage rate dropped from 1% to 0.3%, a decrease of 97%; the inventory accuracy rate increased from 99.2% to 99.99%.
After-sales response speed is accelerated
The average return processing time is shortened from 12 hours to within 4 hours.
Customer testimonials
"Through Baoshi's customized warehousing and full-link delivery services, we have achieved precise control over the validity period and greatly improved delivery efficiency. Especially during the big promotion period, order processing is smooth and there is no backlog, and after-sales rights protection is well-founded, allowing us to focus more on product research and development and market expansion."
——Manager Zhang, person in charge of supply chain
