Customer profile
The customer is a high-end honey brand originating from New Zealand. It was founded in 1966 and has more than half a century of professional production experience in Manuka honey. The nectar of its products is collected from Manuka trees located more than 1,500 meters in the primeval forests of New Zealand's North Island. It is rich in unique UMF active ingredients and has won the trust of many consumers who pursue high-quality and healthy life with its superior antibacterial efficacy and gastrointestinal health benefits. [
Cooperation background
With the rapid development of brands in the Chinese market, their original warehousing and logistics systems are facing severe challenges: manual management is error-prone, inability to respond to large promotion orders, high-standard storage requirements are difficult to meet, and complex secondary processing and return processes are inefficient. Brands urgently need a set of intelligent, high-standard, traceable warehousing and logistics solutions to support their business growth and customer experience upgrades.
Baoshi customized solutions
After the Baoshi team conducted an in-depth investigation into the customer's warehouse, they output customized warehousing and system solutions within one week, and efficiently completed WMS system deployment and team training within two weeks.
The core of our solution includes:
Intelligent goods receipt and full traceability system: Through a dedicated person responsible for arrival verification, taking photos and videos, and stamping and retaining the validity period, combined with the specified validity period outbound and video traceability functions supported by the system, the full visual traceability from warehousing to outbound is realized.
Efficient orders and high-standard warehousing management: Establish independent ToB and ToC order operation teams to ensure parallel and efficient processing of orders during the promotion period. Based on the characteristics of honey products, a dedicated temperature-controlled warehouse and temperature monitoring system are configured, and professional packaging equipment is used to ensure product storage safety and transportation quality.
Refined after-sales and value-added services: Fixed specialists are responsible for secondary processing services such as return processing, gift box assembly, and cargo card writing. A transparent and efficient after-sales process has been established, which has significantly improved service accuracy and response speed.
Implementation results and value improvement
Through the close cooperation between the two parties and the implementation of the plan, the warehousing and logistics operation indicators of the honey brand have achieved a leap-forward improvement:
Processing capabilities are greatly enhanced: The average daily order processing volume jumped from 200 orders to 800 orders, an increase of 300%. Delivery efficiency is significantly improved: The average delivery time is shortened from 48 hours to 24 hours, and next-day delivery in Jiangsu, Zhejiang and Shanghai is achieved. Product quality is effectively guaranteed: Product damage rate dropped from 4% to 0.05%. Lean inventory management: Inventory accuracy increased from 95% to 99.98%. Customer satisfaction continues to rise: The store score increased from 4.9 points to 5.0 points, which was highly recognized by the platform and consumers. Rapid after-sales response: The average return processing time is shortened from 24 hours to less than 4 hours, which greatly improves the customer experience.
Customer feedback [
“Time flies. In the blink of an eye, we have been cooperating with your company for more than a year and a half. We are very grateful to your company for your continued service and support. As a very important link in our supply chain, your company helps us improve operational efficiency and customer experience. In terms of warehousing, ordering, outgoing warehousing, inventory, 6S management, and flexibility in responding to unexpected needs, your team has demonstrated extremely high professionalism and responsibility. Inventory accuracy is one of the standard data for warehouse inspection. With your professional team and mature WMS management system, your company performs inventory every time with high efficiency and accurate data. It is highly recognized by our company and makes us feel reassured and at ease. Among the current many uneven fulfillment warehouses, we are lucky to be able to cooperate with such a fulfillment warehouse. Let us continue to uphold the concept of "trust and win-win" and move forward together.”
