Competition on the warehousing track is becoming increasingly fierce, and customer satisfaction is a key yardstick for measuring the high-quality development of an enterprise. Baoshi Fulfillment has always adhered to the "customer-centered" concept, relying on comprehensive customer questionnaire surveys to dig deep into service weaknesses, and simultaneously held award ceremonies to commend teams and individuals, boost service iteration, and strengthen team capabilities. On October 12, the second customer satisfaction survey and award ceremony of Baoshi Fulfillment 2026 was held grandly in the conference room of the headquarters. The company management, representatives of various departments and award-winning personnel gathered at the scene to commend the advanced and gather the joint efforts to continuously improve service quality.
Selection rules and award settings
This evaluation adheres to Baoshi Fulfillment's "customer-centered, data-based" criteria, comprehensively referring to the three major dimensions of customer satisfaction survey data from May to August, review team scores, and general manager office assessments. The assessment scope covers warehouse operations, project docking, after-sales customer service, system operation and maintenance, sales services, financial bills and other core sectors to ensure that the awards are fair and credible, and can withstand dual verification by the market and professionals. After multiple rounds of rigorous screening, four awards were finally awarded: Gold, Silver, Bronze Award for Excellent Service and Benchmark Warehouse for Excellent Service.
Wonderful awards ceremony
The atmosphere at the award ceremony was warm, and award-winning representatives came to the stage to receive honorary certificates and awards. Behind each honor was the team's persistence and dedication day after day.
Zhou Xiuyun of the Sales Department won the Bronze Award for Excellent Service. Her service is meticulous and comprehensive, she takes the initiative to solve difficult problems from an operational perspective, coordinates across departments to solve customer invoice printing problems, and uses actions to shoulder the responsibility of ensuring customer experience.
Deng Tingting of the Commercial Service Department won the Silver Award for Excellent Service. She leads the team to delve deeply into business services, strives for excellence and polishes service details, and has received widespread praise from customers for her tenacity.
The Excellent Service Gold Award belongs to the system service team (R&D Department, System Operation and Maintenance Department). The team has been deeply engaged in self-developed technology for eight years, growing from supporting departments to core business support, completing the transformation from technicians to logistics fulfillment warehouse practitioners, and relying on technology to help improve service quality.
Xinbang Second Warehouse won the title of Excellent Service Benchmark Warehouse. After ten years of hard work in team building, 7S management and business processes, we have stayed true to our original aspiration despite challenges, and have received a lot of praise from customers for our stable service quality and great progress.
Award-winning representatives share their speeches
After the award ceremony, the award-winning representatives came to the stage to share their experiences. They thanked the company for their recognition and colleagues' support, saying that they would turn this honor into a driving force for progress, stick to their posts, actively take on their responsibilities, and repay the trust of customers with more professional and meticulous services.
Leader's message looking forward to the future
Shi Yao, CEO of Baoshi Fulfillment, congratulated the winning individuals and teams and pointed out the direction for follow-up service construction. He proposed that AI will quickly close the gap in pure technology, but industry and business understanding capabilities are difficult to replicate in the short term. He hopes that the R&D department will continue to link up with business departments to cultivate more industry experts.
At the same time, the entire team is encouraged to guard against arrogance and impetuosity and continue to improve: Xinbang Ercang must face up to the increasing expectations of customers and insist on iterative consolidation of service advantages; the commercial service team maintains a fighting spirit and breaks through themselves in market competition; the sales team takes Zhou Xiuyun as the benchmark, proactively provides front-line services, and enhances customer service levels. At the end of his speech, Shi Yao said that the perseverance of all the winners stems from the love and responsibility of the warehouse craftsmen. Their efforts have promoted the good development of the industry and thanked all employees for their hard work.
After the event, all participants took a group photo, and the ceremony ended successfully. As a professional comprehensive logistics service provider integrating warehousing and distribution, Baoshi Fulfillment adheres to the corporate mission of “let the trust be lived up to”. In the future, the company will continue to focus on customer needs, rely on technological innovation to continuously improve service capabilities, output higher-quality, efficient, and safe integrated warehousing and distribution solutions, delve into the smart warehousing track, and become a trustworthy logistics partner for customers.
